Return & Exchange
At Kayseria, our customers are our top priority.
We aim to make your shopping experience seamless and convenient. Please review our straightforward exchange and return policies below. For further assistance, our customer care team is here to guide you through every step of the exchange process.
Exchange Policy
Eligibility
Any item purchased online is eligible for exchange either online or at any Kayseria store within 7 days of delivery, provided you have valid proof of purchase.
Note: Items purchased on sale or at a discount are not eligible for exchange.
Proof of Purchase
Acceptable forms of proof include:
- A physical or digital purchase receipt
- The order confirmation email
Conditions for Exchange
Items must meet the following conditions to qualify for exchange:
- Unused and in original condition
- All original tags must be intact
- Original packaging must be included
- Original invoice must be presented
If you received an item that is defective, incorrect, or in the wrong size, please share evidence (photos or video) with our team.
Online Exchange Process
To initiate an online exchange, please contact our customer care team:
- Email:
-
Phone:
Timeline:
Online exchanges are usually processed within 7–10 business days after verification.
In-store exchanges require the original invoice and intact tags.
Return Policy
Returns are accepted only in the following cases:
- Damaged products
- Incorrect products delivered
- Manufacturing defects
Return Eligibility
We will neither refund or exchange sales items with discounts.
- Requests must be made within 7 days of receiving your order
- Items must be unused, with all tags and packaging intact
- Proof of purchase (order invoice or confirmation email) is required
- Returns are accepted only for incorrect or damaged items
Return Process
- Contact our customer service team to initiate your return:
- Email:
- Phone:
- Once the returned item(s) are verified, you’ll receive a credit voucher of equal value
- This voucher can be used online only
